Call Center Representative - ON SITE (Pittsburgh) Job at Blink Health, Pittsburgh, PA

YTZTcTQ4bDd0bm5SNXg2UWNEUW9LRGFEVUE9PQ==
  • Blink Health
  • Pittsburgh, PA

Job Description

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets. 
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries 
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Location/Hours

  • Full time position hourly, on-site role in Pittsburgh (Robinson)
  • Availability for Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST
  • OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST
  • Availability for rotating Saturday shifts 9am-5pm
  • Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits

  • Medical, dental, and vision insurance plans that fit your needs
  • 401(k) retirement plan
  • Daily snack stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking

Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Tags

Hourly pay, Full time, New year, Shift work, Rotating shift, Day shift, Saturday, Monday to Friday,

Similar Jobs

The Recruiting Pros

Production Manager Trainee - Rabun Gap, GA Job at The Recruiting Pros

 ...PRODUCTION MANAGER TRAINEE Location: Rabun Gap, GA Pay: Competitive salary + comprehensive benefits Position Type: Full-time, permanent position; 100% onsite Our team at The Recruiting Pros is conducting a high-priority search for a Production... 

Gulfstream Aerospace Corporation

Cabinet Maker 1 Job at Gulfstream Aerospace Corporation

 ...Cabinet Maker 1in GAC St. Louis Unique Skills: Develop an understanding of the quailty practices required to perform transport of in-process completions work. Under moderate supervision, demonstrate an ablity to operate in a high-paced, productive envirnment to... 

Town of Brookline

Sr. Public Health Inspector Job at Town of Brookline

The Town of Brookline is currently seeking a Sr Public Health Inspector to perform Inspection and investigatory work pertaining to the enforcement of applicable health and safety codes, protection of the environment and control of disease; other related work, as required... 

VIZONERE

Estimator Job at VIZONERE

 ...Requirements for Qualified Candidates: Estimating experience for projects $5,000,000.00 and Less. Minimum of 5 Years' experience...  ...the Estimating Department. Reviewing project documents, prints and specifications. Estimate equipment and costs required... 

PRACTICE Benefit Corp

Bilingual Spanish Small-Group ELA Tutor Job at PRACTICE Benefit Corp

 ...Position: Bilingual Spanish Small-Group ELA Tutor Location: JHS 292 Margaret S. Douglas, 301 Vermont St, Brooklyn, NY 11207 About Us: At PRACTICE, we believe in creating opportunities for every student to succeed. Were on a mission to close the opportunity...