Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit
Position is based at 225 E Eufaula St. Norman, OK 73069. Position requires flexibility Monday through Friday 9:00 am to 6:00 pm, as well as rotating Saturday shifts 8:00 am to 5:00 pm.
Preferred Qualification: Spanish/English Bilingual Speaker
SUMMARY: Under the supervision and guidance of the Arvest Credit Card Customer Service Supervisor (CSS), the Arvest Credit Card Customer Service Representative 1 (CSR 1) answers numerous customer service calls. Incumbent works closely with the Credit Card CSS to assist customers. All calls will be handled in a professional manner while providing the customer with accurate information, quickly and efficiently.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch. The associate may occasionally be required to lift or move up to 25 pounds. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus. The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.
The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
$15.38 - $18.26 per hour
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