At FlowPlay, we're pushing the boundaries of iGaming by combining the best of real money and social Casino gaming experiences. As we continue to grow and innovate, we're excited to offer new opportunities for career advancement within our organization. We're currently seeking two Customer Service Shift Supervisors to join our Real Money Gaming team and help us deliver unparalleled service to our valued players.
In this pivotal role, you'll serve as both a hands-on customer service expert and a team leader, guiding our frontline agents to success. Your primary focus will be to ensure that every customer interaction not only meets but exceeds expectations, whether you're directly assisting players or coaching your team to do so. We're looking for individuals who are passionate about helping others, excel at problem-solving, and find fulfillment in creating positive outcomes for our customers.
As a Customer Service Shift Supervisor, you'll have the opportunity to make a tangible impact on our operations and our players' experiences. You'll work closely with the Director of Customer Experience to implement and enforce best practices, drive continuous improvement, and foster a positive team environment. When the Director is off-duty, you'll step up as the go-to person for escalations and decision-making, ensuring that our commitment to exceptional service never wavers.
This is a remote position open to candidates located anywhere in the United States. Please note that due to gaming licensing regulations, we are unable to consider applicants based outside of the U.S. at this time.
Key Responsibilities
Required Skills and Competencies
Other Requirements
Join the FlowPlay team!
At FlowPlay, we pride ourselves on being a company that we all love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years. Despite delivering large and successful games with global reach, we have a small team culture where each colleague's impact can be felt. In surveys, our employees report high satisfaction rates, and say that they enjoy getting to know and work with each other and value working on games that bring people joy.
We offer:
Compensation will be a range of $20-24 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate).
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