It service desk technician Job at Coforge Limited, Sioux Falls, SD

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  • Coforge Limited
  • Sioux Falls, SD

Job Description

Full job description

We at Coforge have an urgent requirement for service desk agent. This is an onsite opportunity at Sioux falls, SD. Interested candidates kindly apply or share your resume to shabnam.shaikh@coforge.com

Job Description:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

Job Types: Full-time, Contract

Pay: Up to $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Technical support: 1 year (Required)

Ability to Commute:

  • Sioux Falls, SD (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Contract work, Immediate start, Shift work,

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