Outbound Call Center Representative Job at Syrahealth, Carmel, IN

YXFXZzVzdDF0WG5WNkI2VWNEVXZLejJI
  • Syrahealth
  • Carmel, IN

Job Description

SH-625 Outbound Call Center Representative, IN

About Syra Health:

Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions. Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.

For more information, please visit .

Duties/Responsibilities:

  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience:

  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

Job Tags

Similar Jobs

Sinai Chicago

ANTILLAS ACQ RECEPTIONIST Job at Sinai Chicago

ANTILLAS ACQ RECEPTIONIST Location Chicago, IL (Douglas Park area) : Located on Chicago's West and Southwest Side, Sinai Health System is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community... 

Dogdrop

Dog Daycare Attendant (Droperator) Job at Dogdrop

 ...About Dogdrop Dogdrop is a fast-growing, dog care start-up building the largest network of dog daycares in the world. Our convenient physical locations and walk-up mobile services are designed to give pet parents flexible access to quality dog care from a brand they... 

Insteel Industries

Night Shift Machine Operator Job at Insteel Industries

 ...Machine Operator - Night Shift Are you a detailed individual that wants to work in a fast-paced manufacturing environment. If so,...  ...manufacturer of steel wire reinforcing products for concrete construction applications. We manufacture and market prestressed concrete... 

Glodom Language Solutions Co., Ltd.

Native Translator:English to Spanish/Portuguese(Remote) Job at Glodom Language Solutions Co., Ltd.

Requirements Native in Spanish/PortugueseBrazil Degree in translation, interpretation, language studies, or related field Experience in translation, interpretation, localization Curious, quick learner (enjoy learning how things work), and attentive to details... 

Zelis Payments

Call Center Representative Job at Zelis Payments

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization...  ..., management and more. Dont worry if you dont have previous call center experience, we are happy to teach you! KEY RESPONSIBILITIES...