Job Description

PETS HOTEL ASSOCIATE

ABOUT OUR HOTEL:

Working at PetSmart is not a job, it’s a community of those who work together for the love of pets. As a Pets Hotel Associate, you’ll ensure that pets feel extra loved while they are playing with us and staying with us! You’ll build a connection with pet parents to discuss their pet’s unique personalities and provide a safe fun environment during their visit.  Our Hotels offer multiple shifts throughout the early morning, day, and evening hours.

ABOUT OUR TEAM:

In a store as big as ours, we need all hands (and paws!) on deck to ensure we are operating efficiently. So, as a PetSmart associate, you may be cross-trained in the following areas:

• Customer Engagement: You are the smiling face that greets pets and creates that first impression in our Pets Hotels. You’ll advise the pet parents on the different services and solutions we offer to create a customized experience for their pet.
• Pet Care : All work and no play? Not here! You will interact directly with the pets--playing with them during Doggie Day Camp, ensuring they get exercise, and ensuring their tummies are full! Safety and cleanliness are top priority to us, so we keep that top of mind throughout the day of play!

ABOUT YOUR CAREER:

And while we’re there for pets at every stage of their lives, we’ll be with you at every stage of your career.  With PetSmart, you will have opportunities to:

• Gain experience in a different business unit—from the Pets Hotel to the store to the salon
• Develop your leadership skills as a Pets Hotel Assistant Manager or Retail Store Department Manager
• Tackle the challenge of a new hotel opening or turnaround a struggling location
• Transfer to any one of our 1600 stores nationwide *note: not all stores have Pets Hotels

THE WARM AND FUZZIES:

We’ve highlighted as best as we could above—but the best parts of working at PetSmart can’t be fully described in the job description. 

• It’s the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
• It’s the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
• It’s the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he’s taken!
• It’s the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
• It’s the celebration of Bella’s birthday, Gizmo’s graduation from puppy classes or Ace’s adoption.
• It’s the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it’s a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.  This position is also eligible for benefits as described at  .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. 

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles, San Francisco, and Waterloo Fair Chance Initiative for Hiring.

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