Service Desk Manager
Pay: $115000 - $130000 plus bonus, depending on experience
Location: Dallas, TX - onsite 5 days a week
Direct Hire - MUST BE AUTHORIZED TO WORK IN THE UNITED STATES NOW AND IN THE FUTURE WITHOUT ASSISTANCE
We are seeking an experienced Service Desk Manager to lead a high-performing IT service desk team. This leadership role focuses on delivering exceptional customer service, managing technical support operations, and driving continuous improvement. The ideal candidate will have a strong background in service desk management, technical expertise with key tools, and proven success in mentoring and developing teams.
Key Responsibilities:
Leadership and Team Management:
Customer Service and Relationship Management:
Service Desk Operations and Technical Expertise:
Continuous Improvement:
Knowledge Management and Documentation:
Qualifications:
Technical Skills:
Core Competencies:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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