Job Description

JOB OVERVIEW: 

The Cardinal Health Pharma eCommerce Operations team is looking for a technical content writer, preferably with UX copywriting experience, to lead the development of help guide and training content, and support other areas of copy. This individual will own the content process for user guides, including timeline management and progress tracking and reporting, in addition to writing clear, simple and user-friendly instructional copy that adheres to our established voice and style. A successful candidate will see every piece of copy as an opportunity to inform and educate the end user while reinforcing Cardinal Health’s brand, creating a seamless experience as they navigate the platform.

This is a cross-functional role that will also help execute product and marketing content strategies, including product data and asset enrichment, on-page eCommerce content development and digital marketing copy (e.g. emails, banner/search ads, landing pages, etc.).

This role is highly collaborative and will require working closely with product management, UX, research and marketing. Candidate should be process oriented and skilled in driving progress against project timelines, with the ability to pivot priorities and problem solve when necessary. When challenges arise, the fast-paced environment requires quick but thorough and thoughtful responses that align with operational goals. This role will be managed by the eCommerce Operations Content Supervisor.

RESPONSIBILITIES:

• Own technical eCommerce content execution and process management, including writing, reviewing, editing, timeline management, progress tracking and reporting.
• Gather, analyze and apply information from subject matter experts to develop help and support materials, including operational procedures, manuals, emergency plans, regulatory-required documentation, video scripts, etc.
• Simplify complex processes into easy-to-follow steps that can be followed by our audience to achieve intended results.
• Review and test new features, product releases and updates to determine communication needs; plan and execute required communications.
• Enrich product data and assets using Product Information Management (PIM) and Digital Asset Management (DAM) systems.
• Write/edit digital marketing copy, including emails, banner and keywords search ads and campaign landing pages.
• Work cross-functionally with product, UX, research, marketing and legal teams to ensure communication meets all standard requirements and drives conversion, product adoption and retention.
• Ensure all deliverables are clear and concise, follow established voice, tone and style and maintain brand integrity.
• Manage time efficiently to work on multiple deliverables at once and ensure all deadlines and/or SLAs are met.
• Demonstrate flexibility by being able to pivot when high-priority projects with tight deadlines arise.
• Review and test new features, product releases and updates to determine communication needs.
• Work on release specific items, high-priority documents and training materials for internal and external end users.
• Understand how every piece of copy reads individually and as part of the full user experience, ensuring consistency across every action.
• Support eCommerce operations and digital marketing team channels as needed.
• Utilize time management skills to enable you to work on multiple deliverables at the same time.

Qualifications:

• Bachelor’s degree in marketing, communications or related field preferred
• 5+ years as a copywriter with experience defining content strategy in collaborative, deadline-driven environment preferred
• eCommerce experience
• Product Information Mangement (PIM) experience preferred
• Must be a creative and strategic thinker
• Excellent communication skills
• Proven time management skills
• Comfortable presenting concepts and creative work in team meetings
• Broad portfolio of product content samples, preferably targeting both B2B and B2C audiences
• The ability to juggle multiple projects effectively
• Experience as a UX writer in an enterprise setting
• Experience using business requirements to create copy that fits
• Demonstrated capability in writing user-friendly instructional labels, content and error messages in digital interfaces such as web and mobile applications
• Experience using user flows to write user messaging
• Experience conducting A/B testing on copy
• Experience collaborating with UX design and research team members
• Experience creating solutions based on user feedback, usability testing and metrics
• Experience in healthcare or pharmaceuticals
• Experience working in agile planning

Anticipated salary range: $79,700 - $113,800

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 01/04/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

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